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عربي
Customer Satisfaction Survey
Please take a moment to complete this survey. Your feedback is highly appreciated.
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Customer Feedback
Name:
Email:
Country Code:
Mobile:
Policy Number:
Policy Type:
Overall Satisfaction: How satisfied are you with how we handled your complaint?
Select an option
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Response Time: Were you satisfied with the time it took us to respond to your complaint?
Select an option
Much Faster Than Expected
Faster Than Expected
About What I Expected
Slower Than Expected
Much Slower Than Expected
Resolution Quality: How well do you think the issue was resolved?
Select an option
Extremely well
Very well
Somewhat well
Not so well
Not at all well
Communication: How clear and understandable was the communication from our support team?
Select an option
Extremely clear
Very clear
Somewhat clear
Not so clear
Not clear at all
Professionalism: How would you rate the professionalism of the staff who handled your complaint?
Select an option
Extremely professional
Very professional
Somewhat professional
Not so professional
Not professional at all
Problem Recurrence: Do you feel confident that the same issue will not occur again?
Select an option
Completely confident
Very confident
Somewhat confident
Not very confident
Not confident at all
Recommendation Likelihood: How likely are you to recommend our services to others?
5
Open Feedback: Do you have any other comments, questions, or concerns?
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